I am surprised to read about bad experiences at this practice. I called two weeks ago on a Thursday because my 15 year old son lost vision in his left eye. The administrative staff was courteous on the phone and said since this could be a serious situation the doctor could see us on Friday morning. I had been calling opthlamologists for two hours Thursday morning and none would see us immediately or even within a week. Upon check-in, the staff was courteous. Our insurance doesn’t cover eye exams, so they asked for payment up front, which was fine. We had to wait for about an hour before we were seen, which was fine since they got us in within a day of calling for an appointment. My son had an eye exam with an assistant and was given drops to dilate his eyes, and we waited about 30 more minutes before we were seen by Dr. Tepper - again, fine. Dr. Tepper was courteous, fast paced, but thorough. My son was diagnosed with a detached retina. Dr. Tepper referred us to a retinal specialist, his staff called to set up an immediate appointment because of the seriousness of the situation, but that specialist was out for the day. He made a second referral to a retinal specialist at UIC eye clinic. His staff called and notified them of our situation and the doctor at UIC was ready and waiting for us when we arrived. My son had surgery that Monday. Because of Dr. Tepper’s willingness to see us quickly, his diagnosis and referral, my son might regain most of his vision in his eye. If there is one thing I have learned about seeing a specialist, through this and previous experience, it is that they often run behind because they make concessions for emergency appointments, meaning maybe they are overbooked. Doctor’s also get held up with patients who have a number of questions/concerns/problems. I would rather know my specialist is committed to his patients, than churning them out as quickly as possible. By the way, we have seen our retinal specialist twice since my son’s surgery, and the first time he was on time, but we waited two hours the second time. He happens to be one of the best retinal specialists, and worth every minute of our wait. I can say the same of Dr. Tepper. More